Return and Refund Policy
Welcome to HOUSE OF LIGGEY! Your satisfaction is our priority, and we strive to make your experience seamless. Please review our return and refund policy below.
Eligibility for Returns & Exchanges
- Returns and exchanges are accepted within 7 days of delivery.
- Items must be unused, in original packaging, and include the invoice.
Non-Returnable Items
- Personalized, resized, or altered items are non-returnable.
- Items purchased during sales are exchange-only, not eligible for returns.
Return & Exchange Process
Within 7 days, you can request a return or exchange. After this period, exchanges are only accepted for fading, discoloration, or breakage.
Timeline
- 1-2 days: Review of the return/exchange request.
- 3-4 days: Pickup by our shipping provider.
- 4-5 days: Item reaches our facility.
- 4-5 days: Refund is processed or replacement is shipped.
Refund Policy
- Once the returned item is inspected, refunds will be processed.
- A ₹150 pickup charge applies for refunds (not exchanges).
- Refunds will be credited to your original payment method.
Processing Time
Refunds may take time depending on your bank or card issuer. We appreciate your patience.
For Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 7 days of delivery with relevant details and images. A replacement or refund will be arranged.
Explore More
Considering an exchange? Explore our unique jewelry collection and find your perfect match.
Last updated: September 11, 2024. We reserve the right to modify this policy at any time.